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Questions about Products and Pricing

Ask our sales team: sales@catalyze.io

Stratum Support

Existing customers should contact Catalyze Support by logging into the Stratum dashboard and clicking on “Contact Support” for the environment with which they need support.

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Tickets can also be made via this form if you do not have a Stratum login or are otherwise having issues with the Stratum portal.

In addition, please review the support sections of our Service Level Agreement here.

Catalyze shall provide Customer support, which shall be available Monday through Friday, 9:00 a.m. To 5:00 p.m. Central time, excluding holidays.

Emergency Support

Catalyze provides emergency off-hours support for Severity 1 issues as outlined here. A Catalyze engineer is on call from 5:00PM CST to 9:00AM CST the following morning. If an environment is experiencing a Severity 1 issue, file a support ticket via one of the following methods:

  1. Submit a ticket through the Stratum Dashboard with priority “Urgent”
  2. Call (888) 377-3184 and leave a message with contact information

Either of these methods will page our on-call engineer, who will respond within 30 minutes to take action to resolve the issue. If necessary, the engineer will initiate a call with the customer to assist with the resolution of the problem.

Billing Changes or Questions

billing@catalyze.io

Cloud computing for healthcare

If you store, process, or transmit Protected Health Information, rely on Catalyze to keep you HIPAA compliant with our platform as a service, mobile backend, or managed HL7 integrations.

Contact Us Learn More

Catalyze learning resources

Learn the important and intracate details of HIPAA compliance, make use of HL7, and understand the security aspects of handling protected health information with our learning resources.

Visit Catalyze Learning Resources