Questions about Products and Pricing
Ask our sales team: email@example.com
Existing customers should contact Catalyze Support by logging into the Stratum dashboard and clicking on “Contact Support” for the environment with which they need support.
Tickets can also be made via this form if you do not have a Stratum login or are otherwise having issues with the Stratum portal.
In addition, please review the support sections of our Service Level Agreement here.
Catalyze shall provide Customer support, which shall be available Monday through Friday, 9:00 a.m. To 5:00 p.m. Central time, excluding holidays.
Catalyze provides emergency off-hours support for Severity 1 issues as outlined here. A Catalyze engineer is on call from 5:00PM CST to 9:00AM CST the following morning. If an environment is experiencing a Severity 1 issue, file a support ticket via one of the following methods:
- Submit a ticket through the Stratum Dashboard with priority “Urgent”
- Call (888) 377-3184 and leave a message with contact information
Either of these methods will page our on-call engineer, who will respond within 30 minutes to take action to resolve the issue. If necessary, the engineer will initiate a call with the customer to assist with the resolution of the problem.